Unfortunately, this is out of our hands because your order did not utilize Route Package Protection, as mentioned in the email correspondence.

We deeply apologize that you aren't satisfied with our current Shipping Policy. We'll make sure to forward your message to the right channels to be considered.

For future orders, we highly recommend utilizing the Route Package Protection option at checkout just in case of an issue with your package or delivery.

Thank you for your input and again we apologize for the inconvenience,