Jordan Craig currently offers two membership plans:

• True Annual Plan: Pay once per 12 month period and enjoy exclusive and additional benefits throughout the year at a discounted rate.

• True Monthly Plan: Pay on a month-to-month basis, with the flexibility to cancel anytime.

To sign up, simply select the membership plan (annual or monthly) that best suits you. For the monthly subscription, you will have the option to join in the cart or checkout page.

Yes, you can upgrade to the annual plan at any time. Simply go to the membership page and purchase the annual plan.

• Monthly Plan: Yes, you can cancel your membership at any time. Your subscription will remain active until the end of the current billing cycle. However, you will immediately lose any unused store credit. Make sure to use your credit before canceling to avoid losing it.

• Annual Plan: You can cancel your annual membership, but we don't offer refunds for the remaining months. Your benefits will continue until the end of your current billing cycle. However, you will immediately lose any unused store credit. Make sure to use your credit before canceling to avoid losing it.

• Monthly Plan: We offer a special promotion where you can get your first month for just $1.95. Please note that this trial offer does not include any store credit.

• Annual Plan: Unfortunately, we do not offer a free trial for the annual plan.

We accept all major credit cards (Visa, MasterCard, American Express, etc.) and PayPal. You can choose your preferred payment method during checkout.

Yes, both our annual and monthly plans automatically renew at the end of each billing cycle unless you cancel or pause your subscription before the renewal date.

Refunds are not available for membership charges. It is your responsibility to pause or cancel your membership before the renewal date if you do not wish to continue. We do not offer refunds for the first charge or any auto-renewal charges once they’ve been processed. If you cancel, your membership will remain active until the end of the current billing cycle, but no refunds will be issued.

If your payment fails, we will notify you via email and give you a chance to update your payment details. 

Yes, we take your privacy and security very seriously. All payments are processed through secure channels, and your personal information is stored in accordance with our privacy policy.

You can reach our customer support team via email at [email protected], or you can visit our [Help Center/FAQ page] for more information.

If you change your email address, please update your account settings or contact our customer support team to ensure you continue receiving your membership benefits and updates.

You cannot pause your membership itself, but you can pause billing. This means you won’t be charged again until you’re ready to resume your membership. However, please note that during the pause, you will lose access to member perks until billing resumes.

Membership benefits are intended for individual use and cannot be shared with others. If you would like to give someone access, please consider purchasing a separate membership.

You can login into your account and, once you're at the checkout, you'll see the widget that lets you apply your store credit to the total.

Store credit is valid for 3 months from the date it is issued. If you don’t use your credit within that time, the oldest credit will expire, and the remaining balance will still be available for use.