All items must be returned new, unused and with all JORDAN CRAIG garment tags still attached within 30 days for a FULL REFUND.

Returns that do not meet our policy will not be accepted and sent back to the customer.

Final Sale Items may not be returned.

 

Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your JORDAN CRAIG account.

 

Late Returns

Your purchase should be sent back to us within the 30 days of receiving your order.  
Goods received after this point will be accepted at our discretion, or will be returned back to the customer.

 

Clothing

Please take care trying on items as all products must be returned in a new and unused condition with all JORDAN CRAIG garment tags still attached.

 

Gifts

To arrange a gift return, please email returns@jordancraig.com and we will assist you further

 

Faulty goods

Goods are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If your item is faulty when you receive it, you can return it for a refund. Simply request your Returns Merchandise Authorization (RMA) number and return the faulty goods to us within 30 days of the day you received them.

 

Colors

We have made every effort to display the colors of our products that appear on JORDAN CRAIG  as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

 

 

HOW TO START A RETURN

To qualify for free return shipping, your return must arrive at Jordan Craig within 15 days of the date you received it. Please allow 7 days transit time.

Please email us at returns@jordancraig.com for a return.

 

We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. Please email inquiry@jordancraig.com if you intend to do this and send your purchase to the following address:

 

Attn : JORDAN CRAIG 

601 16th Street

Carlstadt, NJ 07072

 

Please note : Packages received at Jordan Craig after 15 days will incur a $10 fee, which will be charged at the time of your return.  

 

 

RECEIVING A REFUND

Your refund will be credited to the original payment method or as store credit to your JORDAN CRAIG  account.

If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through JORDAN CRAIG . However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.