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Return Policy

All items must be returned new, unused and with all JORDAN CRAIG garment tags still attached within 30 days for a FULL REFUND*. 

Returns that do not meet our policy will not be accepted and sent back to the customer.

*Final Sale Items, Mystery Boxes or Free Gift offers may not be returned.

**Private Shipping cannot be refunded because this is an air shipping option. 

HOW TO START A RETURN

For all USA orders, start the process by clicking on this link here .

When you type in your order number, please make sure to enter the hashtag# and capitalize JC. For example #JC30521 would be correct. jc30521 or #Jc30521 would not be read properly by our system. 

Make sure to use the same email address you used to make the order. 

RECEIVING A REFUND

Your refund will be credited to the original payment method.

If your order has been sent to a destination within the US, all sales taxes will be refunded. 

Please note that refunds can take up to 2-5 business days to show on your account due to varying processing times between payment providers.

 

Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your JORDAN CRAIG account.

 

Late Returns

Your purchase should be sent back to us within the 30 days of receiving your order.  
Goods received after this point will be accepted at our discretion, or will be returned back to the customer.

 

Clothing

Please take care trying on items as all products must be returned in a new and unused condition with all JORDAN CRAIG garment tags still attached.

 

Gifts

To arrange a gift return, please email inquiry@jordancraig.com and we will assist you further

 

Faulty goods

Goods are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If your item is faulty when you receive it, you can return it for a refund. Start the process here .

 

Colors

We have made every effort to display the colors of our products that appear on JORDAN CRAIG  as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate. Also, since all denim products are washed by hand so there will be some color variation from piece to piece.