Jordan Craig

Shipping times vary depending on location, but approximately 2 to 5 business days once the package leaves our facility.

We want to keep you informed about the status of your order. After you place your order, we will send you a confirmation email with an estimated shipment date based on the delivery method you selected.

Once your order is shipped, you will receive another email from us with the most up-to-date tracking information available. This way, you can keep an eye on your package and know when to expect to receive it.

The billing information and the shipping information do not have to match. However, all orders go through a review to ensure that there is no fraudulent activity. If the information does not match, it may get flagged by our Shipping Department and your purchase may be delayed or declined.

Unfortunately, we do not ship outside of the USA, at this time. 

We apologize that you did not receive the entire order! Please contact us at [email protected] as soon as possible, if you did not purchase Neighborhood Watch. 

If you purchased Neighborhood Watch please use this link to file a claim.

To expedite the location of your package, please contact us at [email protected] within 4 business days of the expected delivery date, if you did not purchase Neighborhood Watch. 

If you purchased Neighborhood Watch please use this link to file a claim.

Before accepting the delivery, please inspect the package for any damage. If the package appears to be damaged but the merchandise looks unaffected, make sure to note the damage on all delivery receipts before accepting the package. However, if the package is severely damaged to the extent that it may have affected the merchandise inside, it is recommended to refuse delivery and contact us immediately at i[email protected].

We may be able to resolve the problem without requiring you to return the item. You should retain all packing material unless you are satisfied with the condition of your item(s).

If your items were damaged when you received them, you can return them or it is recommended to contact us immediately at i[email protected].

The most common reason for an order to be returned to the sender is if the address is undeliverable or if no one was available to sign for the package. 

We offer a flexible return policy to make your online shopping experience even easier. Please see our full Return Policy here.

If you are sending a return back to us, please allow up to 5 business days for us to receive your items and issue a refund. Your refund should be available in your account 5-7 business days after we issue it, depending on your financial institution.

For all USA orders, start the return or exchange process by clicking on this link here.

When you type in your order number, please make sure to enter the hashtag# and capitalize JC. For example, #JC30521 would be correct. jc30521 or #Jc30521 would not be read properly by our system. 

Make sure to use the same email address you used to make the order.

Although we provide a pre-paid return label in our return portal, if you choose to ship the item(s) back using a different carrier, your return request can be sent to our facility at:

Jordan Craig

601 16th St

Carlsdat, NJ, 07072

JORDAN CRAIG does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible. If you accidentally sent the wrong item to JORDAN CRAIG, please email [email protected] as soon as possible. We cannot guarantee that your item will be found; no compensation is provided for incorrect items sent to JORDAN CRAIG.

Please contact us at [email protected] for further assistance so we can work towards a solution. 

Unfortunately, sizes can not be exchanged for a size of a different category, at this time. Currently, items can only be exchanged within the same category. 

Please process a return for the original item and place a new order for the correct size.

The requested item may no longer be available or is too low in stock for an exchange request to be accepted. Please process a return for the original item and place a new order for the correct size.

If you have not received your confirmation email, please check your spam folder. You may also email us to confirm that you provided the correct email address for your order.

All orders are handled by our Shipping Department, we have no control over who is approved and who is not. These rules are in effect to protect the cardholder and ensure against fraud. The best way to make sure your order is not flagged is to make sure all information entered at the time of checkout corresponds with the card being used.

To get your orders to you as quickly as possible, we have a limited window to change or cancel orders. Please email [email protected] as soon as possible and we will do our best to accommodate your request.

The most common reason this may have happened is because the billing information inputted at checkout does not match the information on file with your financial institution. 

The pending credit authorization will be released within 3 to 7 business days, depending upon your credit provider.

Due to high demand, we are no longer offering gift wrapping, or messaging to ensure all orders are shipped promptly.

JORDAN CRAIG may provide a price adjustment if the price was lowered within 5 business days of the purchase. Please contact us at [email protected] for further assistance. 

We apologize that you are receiving too many emails from us! You can unsubscribe by going to the very bottom of any newsletter received from us clicking the hyperlink "Manage your subscription" and scrolling down to "Update Subscription" All you will have to do is check the boxes to confirm you will no longer receive our emails and click "Unsubscribe".

To unsubscribe from SMS messages, reply STOP to any of the SMS messages received.

Our sizing is typically true to size, however, we always recommend using the Size Chart located on each product page.

We recommend signing up for our newsletter or restock notifications on the product page to stay in the know about all of our products!

To ensure you pick the right fit for you, we recommend using our Jean Fit Guide here. 

Discount codes should be applied at checkout in the discount code/ gift card section. Once you add the discount code, click apply. The discounted amount will be reflected below in the cost breakdown and the total amount will reflect this discount if the code is accepted.

If you are having issues with the discount code, please review your order to ensure the discount code can be applied to the specific item(s) you are purchasing. 

Discount codes are for one-time use only.

Here’s probably why:

• The item(s) does not qualify for a discount code 
• The discount code has expired
• You can only use one discount code at a time
• The code has already been used on a past order
• Check for typos
• There is an ongoing sale that can not be combined with any other discount

If you are still having difficulties with your discount code, please contact us at [email protected]

Please email us at [email protected] with the following information: 

• Store name, address, phone number, email
• A few recent images of your store, inside and out
• Some of the labels you currently work with

We will then forward this information to your representative in the area.